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Customer Service Manager

Ultra Logistics is seeking a qualified and ambitious individual to become part of a growing team based out of our Northern NJ headquarters. We offer rewarding opportunities for self-motivated professionals who are looking for career growth providing a daily sense of accomplishment.

Summary

The Customer Service Manager duties involve:
  • Manage staff of 5 Customer Service Representatives
    • Scheduling
    • Coaching
    • Recommending, creating and enforcing SOP's
    • Progressive Counseling
  • Work with senior management to develop performance metrics
  • Build and maintain strong, working relationships with customers
  • Clearly communicate regular service updates to customers via email and phone.
  • Oversee timely acceptance and processing of orders via EDI, E-mail.
  • Manage and oversee the scheduling, delivery and pick up appointments with our shippers and receivers.
  • Professional phone manners, ability to multi-task, graceful under pressure
  • Must exhibit an ever present desire and ability to be ahead of deadlines
  • Experience in transportation a plus

This individual must have well-rounded computer skills as well as the ability to communicate effectively and professionally with drivers, customers and warehouse personnel.

Company Overview

Ultra Logistics, a third party logistics provider has grown to become one of the strongest players in today's competitive supply chain market. For 22 years, we have been providing premier services to Fortune 500 and Fortune 1000 clients in a variety of industries including manufacturing, food and beverages, retail and sporting goods to name a few. Our portfolio includes third party transportation, network design & planning, and supply chain technology offerings.

Our team enjoys a professional, modern, pleasant office environment and is supplied with the tools they need to succeed. We offer competitive compensation with excellent medical and dental benefits, life insurance, and long-term disability.

 
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